Acceptable use policy
How jumborca.com, the Jumborca customer portal and Jumborca Neo (Neo CRM) may be used, so the services stay safe and fair for every customer. This policy forms part of the terms of service.
1. Purpose and scope
This policy forms part of our terms of service. It applies to everyone who visits the website or the customer portal, and to everyone who uses Neo CRM through your workspace, including your staff and partners.
2. Lawful use
Use the services only for lawful business purposes. Do not store or share content that is unlawful, infringes others’ rights, or is fraudulent or deceptive, and do not submit false information through any form or workspace.
Collect and use personal data in your workspace in line with the PRC Personal Information Protection Law, Singapore’s PDPA and the other laws that apply to you, with the consent or other lawful basis they require. Do not place national ID or passport numbers, bank accounts, payroll, health information, data about minors, or material you are bound to keep confidential for a third party in a free or trial workspace.
3. Security and fair use
- Use only the accounts and workspaces you are authorised to use. Testing, probing or attempting to bypass the isolation between workspaces requires our prior written permission.
- Do not upload malware, attempt to disrupt the service, or place loads on it far beyond normal business use; rate limits and abuse prevention apply.
- Do not scrape, crawl or mirror the website beyond what robots.txt allows, and do not copy, resell, reverse-engineer or bulk-extract the services, except where a contract allows it.
- Keep sign-in credentials secure and do not share accounts.
4. AI features
Use AI features for legitimate business tasks. Do not use them to create unlawful, fraudulent or misleading content, or to impersonate others. Review AI output before you act on it or send it to others.
5. Marketing and outreach
When you send email or messages from Neo CRM or connect third-party channels, follow the rules of each platform you publish to, the PRC Personal Information Protection Law and Advertising Law, Singapore’s Spam Control Act, the PDPA’s Do Not Call provisions, and the other laws that apply to your audience. Contact people only where you have their consent or another lawful basis, and honour opt-out requests promptly.
6. What happens if this policy is breached
We may remove content or suspend access where needed to stop a breach, and we tell you when we do so unless the law prevents it. Serious or repeated breaches may lead to termination under the terms of service.
To report misuse or a security concern, write to compliance@jumborca.com; vulnerability reports are covered in the security notes.