Terms of service — Jumborca

1. Acceptance and operating entities

By accessing or using jumborca.com, the Jumborca customer portal or any software or service Jumborca provides, you accept these terms. The website is operated by Suzhou Jumborca Software Technology Co., Ltd. (Room 1907, GCL Plaza, Suzhou Industrial Park, Jiangsu); services for Singapore and other regions are provided by Jumborca Pte. Ltd. (6 Raffles Quay, #14-02, Singapore 048580).

This version (v2.0) takes effect on 2026-09-20.

2. Definitions

“Jumborca” and “we” mean the two entities above. “Services” means the website, portal, software, and contract-based professional services. “You” means a visitor, or a customer organization and its authorized users.

3. Scope and precedence of contracts

The website presents our products and services and lets you submit enquiries and book demos; the portal gives contracted customers access to deliverables and support. Where a separately signed contract, order or service level agreement conflicts with these terms, the contract prevails.

4. Accounts and identity

Portal accounts are issued by Jumborca and bound to a work email. You are responsible for the secure custody of your password and 2FA credentials, and for any loss caused by their mishandling.

5. Acceptable use

You agree not to:

Scrape, crawl or mirror the website beyond what robots.txt allows;
Resell, republish or commercially exploit website content without our written permission;
Reverse-engineer, probe or disrupt the website, portal or its interfaces;
Submit false, misleading or unlawful information through any form;
Flood our endpoints by automated means (rate limits and abuse prevention apply).

6. License and intellectual property

Within the scope of your contract, you may use Jumborca software at the agreed sites and scale. All software IP remains with Jumborca. Trademarks, logos, copy, code and designs on this website are owned by or licensed to Jumborca; nothing grants you a license to use them beyond viewing the website in a browser.

7. Availability and support

The online portal is provided on a commercially reasonable 99.5% availability basis. On-prem software is supported per contract SLA.

8. Confidentiality

Trade secrets, technical information and customer data exchanged during our engagement are confidential and may not be disclosed without written consent.

9. Third-party links and services

The website may link to third-party sites or load third-party services (for example web fonts). We are not responsible for their content or practices.

10. No warranties

The website is provided “as is”. We take care to keep information accurate but make no warranty, express or implied, about completeness, accuracy or fitness for a particular purpose. Warranties for software and services are set out in the contract.

11. Limitation of liability

To the maximum extent permitted by law, Jumborca’s cumulative liability shall not exceed the fees you paid for the relevant service in the preceding 12 months. Jumborca is not liable for indirect damages. For website content provided free of charge, our liability is limited to the minimum the law allows.

12. Termination

During POC, either party may terminate unconditionally. After contract signing, termination is handled per contract. Confidentiality obligations survive termination.

13. Governing law and disputes

These terms are governed by the laws of the People’s Republic of China (excluding conflict-of-law rules), and disputes are submitted to the Suzhou Arbitration Commission. Contracts signed by Jumborca Pte. Ltd. are governed by the laws of Singapore, and disputes are submitted to arbitration at the Singapore International Arbitration Centre (SIAC).

14. Changes to these terms

We may revise these terms from time to time; the version and effective date in the header always reflect the current text. Continued use of the services after a revision means you accept the new terms.

15. Contact

Questions about these terms: compliance@jumborca.com.