Terms of service

1. Acceptance and operating entities

By accessing or using jumborca.com, the Jumborca customer portal, Jumborca Neo (“Neo CRM”) or any software or service Jumborca provides, you accept these terms. The website is operated by Suzhou Jumborca Software Technology Co., Ltd. (Room 1907, GCL Plaza, Suzhou Industrial Park, Jiangsu); services for Singapore and other regions are provided by Jumborca Pte. Ltd. (6 Raffles Quay, #14-02, Singapore 048580).

You accept these terms and the privacy policy on behalf of your organization when you tick the acceptance box at sign-up, create a workspace, or use the services. The person accepting confirms they have authority to bind the organization; if you do not have that authority, do not proceed.

This version (v2.1) takes effect on 2026-10-15 and replaces v2.0 of 2026-09-20. This revision brings multi-tenant online services such as Neo CRM within the scope of these terms.

2. Definitions

“Jumborca” and “we” mean the two entities above. “Services” means the website, the customer portal, Neo CRM and other online services, software, and contract-based professional services. “You” means a visitor, or a customer organization and its authorized users.

“Workspace” means a customer’s own business space within Neo CRM. “Customer Data” means everything you enter, upload or place in a workspace through an interface. “AI features” means the AI-driven functions of the services, see clause 8. “Credits” means the prepaid allowance that meters AI features, see clause 7.

3. Scope and precedence of contracts

The website presents our products and services and lets you submit enquiries and book demos; the portal gives contracted customers access to deliverables and support; Neo CRM is a multi-tenant online customer relationship management service (customers and opportunities, quotations, contracts, approvals, project delivery, expenses, a partner portal and AI-assisted features) that customers subscribe to workspace by workspace. Where a separately signed contract, order or service level agreement conflicts with these terms, the contract prevails.

4. Accounts, identity and workspaces

Portal accounts can be self-registered and are bound to the email used to register (company or personal). Download access to some resources is granted separately by Jumborca.

Neo CRM workspaces can be created by the customer through self-service or opened by Jumborca under a contract. You decide who joins your workspace and what role each person has, and you are responsible for the activity of the people you invite. Workspace identifiers are allocated first come, first served; we may reclaim one that imitates another party’s name or trade mark. A self-created workspace is unverified until it converts to a paid plan or a contract; we may require domain verification or manual checks, and may deactivate a workspace that appears to impersonate others.

You may connect third-party channels such as Feishu to your workspace. The terms and charges of those third parties are between you and them, and data carried through a third-party platform is outside our control.

You are responsible for the secure custody of your password, two-factor credentials and sign-in sessions, and for any loss caused by their mishandling.

5. Acceptable use

You use the services in line with our acceptable use policy, which forms part of these terms. In particular, you agree not to:

• Scrape, crawl or mirror the website beyond what robots.txt allows, or bulk-extract data from Neo CRM;
• Resell, republish or commercially exploit website content or the services without our written permission;
• Reverse-engineer, probe or disrupt the website, portal, Neo CRM or their interfaces, including testing or attempting to bypass the isolation between workspaces;
• Submit false, misleading or unlawful information through any form or workspace;
• Flood our endpoints by automated means (rate limits and abuse prevention apply).

6. License and intellectual property

Within the scope of your contract, you may use Jumborca software at the agreed sites and scale; for the term of your subscription, you may use Neo CRM under these terms. All intellectual property in the software and services remains with Jumborca or its licensors; Customer Data belongs to you, and neither party transfers intellectual property to the other under these terms. Trademarks, logos, copy, code and designs on this website are owned by or licensed to Jumborca; nothing grants you a license to use them beyond viewing the website in a browser. If you send us suggestions about the services, we may use them freely.

7. Fees, Credits and payment

Neo CRM is billed by subscription plan; prices and metering are as stated in your order or on the “Subscription and billing” page of your workspace. AI features are metered in Credits: the allowance included in a plan expires at the end of that billing period, bonus Credits expire on the date stated when they are granted, and Credits bought separately remain available while your account is active. Credits are used in this order: the period’s included allowance, then bonus Credits (soonest to expire first), then purchased Credits. When Credits run out, AI features pause and the rest of the service keeps working.

Credits have no cash value and are non-refundable. Prices exclude VAT, GST and other applicable taxes, which are added on the invoice. Invoices are payable as stated on the invoice; if an invoice remains unpaid 30 days after its due date, we may suspend the workspace, with notice, until it is paid. Your data is kept during suspension.

The allowance, duration and limits of free or trial workspaces are as published when they are opened. Fees for other software and professional services are set out in the contract or order.

8. AI features

AI features (the assistant Aira, smart capture from screenshots and files, document and receipt recognition, voice transcription, drafting and similar) send the content needed for each task to AI services that we deploy on Microsoft Azure. Under Microsoft’s product terms this content is not used to train models and is not made available to other Microsoft customers.

AI output is a draft. Review it before you rely on it, especially amounts, dates, legal wording and contact details. Aira restates any action that changes data and waits for your confirmation; you decide what is saved or sent. We make no warranty as to the accuracy of AI output.

Our language models use Azure global deployments, so AI content may be processed in any Azure region. Document recognition and speech services run in the Singapore region. Data-residency requirements for AI processing can be agreed in an order.

9. Your data

Customer Data belongs to you. You grant us the non-exclusive rights we need to host, process, back up and secure it in order to provide the services.

For personal data within Customer Data, we act as your entrusted processor (an entrusted party under the PRC Personal Information Protection Law; a data intermediary under Singapore’s PDPA) and process it only on your instructions and under these terms. Your organization remains the controller / responsible organization, including for obtaining consent or another lawful basis from the individuals concerned; customers in mainland China must also meet their own statutory obligations for providing personal information outside China (see clause 9 of the privacy policy).

Customer Data is hosted on Microsoft Azure in the Southeast Asia (Singapore) region. Databases are backed up continuously with a 35-day point-in-time recovery window and geo-redundant backup enabled. Backups are taken at server level: a single workspace cannot be restored to a point in time on its own, and recovering one workspace from an accidental deletion requires manual extraction from the full backup, which may incur a fee.

Standard workspaces run on shared infrastructure, kept apart by logical isolation in the database and storage layers (row-level security policies and composite foreign keys). We do not provide physical isolation, a dedicated database or customer-managed encryption keys; a dedicated deployment can be agreed in a contract.

You can export most data from within the product at any time. On a verified written request we deliver a full workspace export within 10 business days.

To operate the platform, our authorized staff can see each workspace’s usage, billing records and support tickets. A small, named group of administrators can access workspace data for maintenance under a controlled, approved and logged procedure. We do not browse your business content except to handle your support request, troubleshoot, or as the law requires.

10. Availability and support

The customer portal and Neo CRM are provided on a commercially reasonable 99.5% availability basis; specific availability commitments and support response times are set out in the contract or order. We schedule planned maintenance outside business hours where practicable and announce it in advance. On-prem software is supported per contract SLA. Support is available through in-app support tickets or at service@jumborca.com.

11. Confidentiality

Trade secrets, technical information and customer data exchanged during our engagement are confidential and may not be disclosed without written consent, and are shared only with people who need them and are bound by similar duties. Disclosure required by law is permitted, with notice to the other party where the law allows.

12. Third-party services and sub-processors

The website and services may link to third-party sites or load third-party services (for example web fonts). We are not responsible for their content or practices.

We use the sub-processors listed on our sub-processors page. We announce changes on that page at least 30 days in advance; if you object to a change, you may end the affected service within the notice period.

13. No warranties

The website is provided “as is”. We take care to keep information accurate but make no warranty, express or implied, about completeness, accuracy or fitness for a particular purpose. Beyond what these terms and your contract state, the online services are provided “as is” and “as available”, and we exclude implied warranties to the extent the law allows. AI output is provided as a draft, without warranty of accuracy. Warranties for software and services are set out in the contract.

14. Limitation of liability

To the maximum extent permitted by law, Jumborca’s cumulative liability shall not exceed the fees you paid for the relevant service in the 12 months before the event giving rise to the claim. Jumborca is not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data. For website content provided free of charge and for free or trial workspaces, our liability is limited to the minimum the law allows. These limits do not apply to liability for fraud, wilful misconduct, or anything else the law does not allow to be limited.

15. Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data or from use of the services in breach of these terms or the law. We will defend and compensate you against third-party claims that the services, used as permitted, infringe that party’s intellectual property rights.

16. Term, suspension and termination

During a POC or trial, either party may terminate unconditionally; after contract signing, termination is handled per contract. Either party may terminate if the other materially breaches these terms and has not remedied the breach within 30 days of written notice. We may suspend a workspace, with notice, for serious or repeated breach of the acceptable use policy or for non-payment under clause 7.

After termination you have 30 days to export your data. We then delete Customer Data from the live systems within 30 days; copies in backups expire with the 35-day backup window, and operational logs with their 90-day retention period. Confidentiality obligations survive termination.

17. Governing law and disputes

These terms are governed by the laws of the People’s Republic of China (excluding conflict-of-law rules), and disputes are submitted to the Suzhou Arbitration Commission. Contracts signed by, and services provided by, Jumborca Pte. Ltd. are governed by the laws of Singapore, and disputes are submitted to arbitration at the Singapore International Arbitration Centre (SIAC). The parties first try to resolve any dispute through good-faith discussion for 30 days.

18. Changes to these terms

We may revise these terms from time to time; the version and effective date in the header always reflect the current text. We give contracted customers and workspace administrators at least 30 days’ notice of material changes by email or in-app notice. Continued use of the services after a revision means you accept the new terms.

19. General

• Entire agreement: these terms, the privacy policy, the acceptable use policy, the sub-processors list and any contract or order are the whole agreement between the parties on their subject.
• Assignment: neither party may transfer this agreement without the other’s consent, except to an affiliate or to a successor in a merger or sale of the business.
• Force majeure: neither party is liable for delay caused by events beyond its reasonable control.
• Severability: if any provision is unenforceable, the rest remains in effect.
• Notices: notices to us go to compliance@jumborca.com, with formal legal notices also sent by post to the registered address in clause 1; notices to you go to your account or workspace administrator’s email address.
• Language: these terms are published in Chinese and English. If they differ, the Chinese version prevails.
• Relationship: the parties are independent contractors.

20. Contact

Questions about these terms: compliance@jumborca.com.