Terms of service · Jumborca

These terms apply to your use of jumborca.com, the Jumborca customer portal, and any software or service Jumborca provides to you. Your use of any service constitutes acceptance of these terms.

1. Definitions

"Jumborca" means Jumborca (Suzhou) Software Technology Co., Ltd. "Services" means the website, portal, software, and contract-based professional services. "You" means a visitor or customer organization and its authorized users.

2. Accounts & identity

Portal accounts are issued by Jumborca bound to a work email. You are responsible for the secure custody of your password and 2FA credentials.

3. License & use

Within the scope of your contract, you may use Jumborca software at the agreed sites and scale. All software IP remains with Jumborca.

4. Availability & support

The online portal is provided on a commercially reasonable 99.5% availability basis. On-prem software is supported per contract SLA.

5. Confidentiality

Trade secrets, technical information and customer data exchanged during our engagement are confidential and may not be disclosed without written consent.

6. Limitation of liability

To the maximum extent permitted by law, Jumborca's cumulative liability shall not exceed the fees you paid for the relevant service in the preceding 12 months. Jumborca is not liable for indirect damages.

7. Termination

During POC, either party may terminate unconditionally. After contract signing, termination is handled per contract. Confidentiality obligations survive termination.

8. Governing law

These terms are governed by the laws of the People's Republic of China (excluding conflict of laws). Disputes are submitted to the Suzhou Arbitration Commission.