Tickets
Customers open tickets at the service desk; progress is visible on the same page.
help.jumborca.comService status and planned maintenance are announced through the service desk.
Support
Service levels are written in the contract, and here.
Customers open tickets at the service desk; progress is visible on the same page.
help.jumborca.comService status and planned maintenance are announced through the service desk.
Non-urgent questions and document requests.
service@jumborca.com24×7 emergency line for customers.
+86-400-990-7697P1 response within 30 minutes; contract terms prevail.
Until the documentation centre opens, customers can get installers and manuals from the customer portal, or open a ticket.