◎ China HQ Suzhou · APAC HQ Singapore ✉ hello@jumborca.com ☏ +86-400-990-7697

Support

Tickets, phone and email: three entrances, one service desk.

Service levels are written in the contract, and here.

Tickets

Customers open tickets at the service desk; progress is visible on the same page.

help.jumborca.com

Service status and planned maintenance are announced through the service desk.

Service levels

P1 response within 30 minutes; contract terms prevail.

P1 · outage30 minresponse · worked until recovered
P2 · degraded2 hresponse · plan within one business day
P3 · general1 business dayresponse
Hours
Weekdays 9:00–18:00 CST
tickets
help.jumborca.com

Documentation

Until the documentation centre opens, customers can get installers and manuals from the customer portal, or open a ticket.